• Items must be returned within *14 days from the date of delivery, in new and unused condition with all original labels/tags attached.
  • Items must be unaltered, undamaged and unwashed, while in the customer’s possession.
  • Free from any markings, make-up, odours, pet hair, perfumes, deodorant and washing powder.
  • For health reasons and personal hygiene, swimwear, underwear, activewear, bodysuits, bracelettes and earrings  are not eligible for return.

For more detailed information please review our Terms & Conditions for Returns below.

Please send us a message at medialuna.storepr@gmail.com with your exchange request to be approved. We reserved the right to deny any return without a reasonable reason.You Store credit will be granted within 3 days since the merchandise arrives at your box. All Credits are valid for 30 days. If the order is for Store Pick-Up you will have 5 days since the purchase to return it. Customer will be responsible for all returning shipping costs.

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