By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding the shipping and delivery of your purchase. All orders are processed and packed within 48 hours of placement, excluding weekends and public holidays. Orders are processed and shipped Tuesday – Friday from 10am – 4pm, orders placed after 3pm on a Friday will have to wait until the next business day.

Shipping Cost:

  • Free Shipping on orders over $50 (Note: The tax is not included)
  • Shipping Fee: $5

Shipping Time:

  • Domestic Shipping, please allow 1-4 business days.
  • International Shipping, please allow 6-14 business days.
  • Delivery times can change depending on the time of the year, holiday periods and severe weather.

Tracking:

  • You will receive an email with your tracking details once your order is shipped.
  • If you are unable to track your order within 48 business hours of placing the order, please contact us and we will investigate straight away.
  • Media Luna is not responsible for any missing packages due to errors from the customer.

Additional Information:

  • We are not responsible for lost or stolen packages or packages delayed in transit.
  • It is the customers responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Media Luna cannot offer reimbursement for this package.

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